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Terms & Conditions at taman77

When you open your account with us, you're agreeing to clear, straightforward terms that protect both you and our platform.

Account verification requiredLocal payment methods supportedWithdrawals processed within 24 hours

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Our Policy Framework and Jurisdiction

taman77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

taman77 operates under terms designed for the Indonesia market where local law permits. Your account is your responsibility — you must be of legal age where you play, provide accurate personal information during registration, and keep your login details confidential. When you deposit via DANA, OVO,

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GoPay or QRIS, those funds are treated as your money held in a segregated wallet. We reserve the right to suspend accounts that breach these terms or show unusual activity patterns. Access and eligibility depends on local law. We do not allow account sharing, multi-accounting, or
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use of the platform for money laundering or fraud. Disputes about payouts or account closure are resolved through our support team within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WHEN YOU NEED IT

Contact Us About These Terms

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account. Our team responds during lobby hours, Monday to Sunday, 08:00 to 23:00 Indonesia time. Ask about account terms, deposit holds, or withdrawal disputes.

Email Support

Send questions about your account security, data retention, or policy changes to [email protected]. We reply within 24 hours on weekdays. Include your account ID and the specific term you're asking about.

In-App Help

Tap the menu icon on mobile or desktop, then select 'Help & Terms'. You'll find a searchable version of this policy and links to your account settings where you can review your deposit and withdrawal history.

HOW WE PROTECT YOUR DATA

Security, Privacy and Your Information

Account Verification

When you register, we ask for your real name, phone number, email and ID number. This is required by law and keeps your account secure. We verify your identity before your first withdrawal to prevent fraud and money laundering.

Payment Security

Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Payments are processed through secure gateways operated by the payment providers themselves. Each deposit generates a unique transaction ID you can track in your account history.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain transaction records for five years to comply with Indonesia financial regulations. You can request a copy of your data anytime by emailing [email protected].

Cookies and Tracking

We use cookies to remember your login, track responsible play limits you set, and improve the lobby experience. No cookies are sold to third parties. You can manage cookie settings in your browser or contact support to adjust what we track.

Account Changes

Want to update your phone number, email or withdrawal details? Go to Account Settings in the lobby, make the change, and confirm via SMS. Changes take effect immediately for future withdrawals. Old payment methods stay in your history for verification.

Dispute Resolution

If you disagree with a charge, payout or account decision, contact support with your account ID and transaction details. We investigate within five business days and respond with a decision. Escalations go to our compliance team for final review.

Frequently Asked Questions About Our Terms

Yes. We ask for your legal name, phone, email and ID number because local law requires identity verification before withdrawals. This protects you from fraud and keeps your account secure. You cannot change your registered name after your first withdrawal.

Open the login screen and tap 'Forgot Password'. Enter your email or phone, and we'll send a reset link. Confirm your identity via SMS, then create a new password. If you no longer have access to your registered phone, contact [email protected] with your account ID and we'll help verify you.

Yes. Go to Account Settings, scroll to 'Close Account', and confirm. We process closure requests within 48 hours. Any remaining balance is returned to your last active payment method — DANA, OVO, GoPay or QRIS — within one business day.

Withdrawals are processed within 24 hours of your request. DANA and OVO transfers usually arrive in five to ten minutes after we process them. GoPay and QRIS may take up to one hour. Bank transfers (where available) take one to two business days. You'll receive an SMS confirmation once your withdrawal is sent.

You can add or update your payment method in Account Settings under 'Payment Details'. New methods take effect immediately. Your first withdrawal to a new payment method requires an extra verification step via SMS to prevent fraud and protect your account.

Deposits are not refundable once credited to your account wallet. However, if a deposit fails or times out, the money is automatically returned to your DANA, OVO, GoPay or QRIS account within one business day. Contact support if a failed deposit doesn't reverse within 48 hours.

No. Your account is personal and non-transferable. Account sharing is prohibited and grounds for immediate closure. If we detect unusual login locations or device changes, we may temporarily lock your account and ask you to verify your identity via SMS and email.

Terms & Conditions at taman77

Contact Us About These Terms

Live Chat

Email Support

In-App Help

Security, Privacy and Your Information

Account Verification

Payment Security

Data Retention

Cookies and Tracking

Account Changes

Dispute Resolution

Frequently Asked Questions About Our Terms

01 Do I have to give my real name when I register?

02 What happens if I forget my password or lose access to my account?

03 Can I close my account anytime?

04 How long does a withdrawal take?

05 What if I want to change my withdrawal payment method?

06 Is my deposit refundable if I change my mind?

07 Can someone else use my account?

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